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Trusted Transparency in
Healthcare Informatics
(PDF
379 KB
)
Author(s):
Richard Findlay, Anwer Khan, Tom Weakland,
and Weijia Yao
Date Published:
July 2008
The healthcare providers, patients, employers, and other decision-makers who rely on healthcare information face an overwhelming jigsaw puzzle of clinical data and processes. Greater access to information is generally a good thing, but too much information in the realm of healthcare can actually increase costs, create confusion, and lead to bad decisions.
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Customer-Oriented
Expense Management
(PDF
255 KB
)
Author(s):
Anthony Klick
Date Published:
July 2008
The expense management mandate in force at many banks is necessary. But how can institutions reduce costs while also improving service quality during uncertain times? Banks suffering from high efficiency ratios and low service quality ratings, in particular, face declines in both profits and customers. In the worst case, poor efficiency ratios can lead to liquidity concerns, takeover fears, and dissatisfied investors.
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Becoming a Customer-Focused
Business—One Policy at a Time
(PDF
1 MB
)
Author(s):
Marik Brockman and Oliver Halter
Date Published:
June 2008
Customer Data Integration (CDI) projects within the insurance industry often present a simple, low-cost solution that can create a competitive advantage by helping to gain a deep understanding of the customer. The impact of centralized customer data can ultimately improving insurers’ top and bottom lines.
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The ‘Bread and Butter’ of Your Business: Getting the most out of your Sales &
Marketing Agency relationship
(PDF
307 KB
)
Author(s):
Mark Baum, Shaleen Devgun, and Brian Stuelpner
Date Published:
May 2008
The Sales & Marketing Agency (SMA) has evolved into an integrated partner for the CPG industry, playing a critically important role in the CPG and retail value chains. CPG companies that build strong relationships with SMAs can achieve considerable value, making it crucial to keep the agency’s capabilities in mind every step of the way—from the new product’s origination through its launch and in-market execution.
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Keeping RFID’s Long-Term
Potential in Sight
(PDF
3.0 MB
)
Author(s):
Darin Yug, Abhijit Patankar, and Steven Legnine
Date Published:
May 2008
While RFID continues to grow at a snail’s pace, C-level executives today need to adopt a long-term strategy, one that is focused on optimizing current operations and using existing technology infrastructure—while allowing room for growth and the adoption of RFID in the near future.
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Wireless Open Models
(PDF
4.6 MB
)
Author(s):
Hamilton Sekino and David Gates
Date Published:
May 2008
Wireless carriers can greatly stimulate data usage by opening their networks to different devices, platforms, and service providers, and opening their “walled gardens” to different content and applications. However, carriers must set themselves apart with more than simply network quality and access pricing.
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Understanding the Indian Retail
Customer—in Bits and Bytes!
(PDF
2.5 MB
)
Author(s):
Gaurav Govil, Rajesh Balaraman, and Vinod Nair
Date Published:
May 2008
Organized retail in India is expected to grow at an astronomical pace over the next four years, making it critical for retailers to differentiate themselves. Companies can create a competitive advantage by using a data-driven approach to better understand customers and their needs.
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