perspectives

We create ideas and systems to capture success, for us and for our clients. We facilitate the building, sharing, dissemination and continual generation of intellectual capital, a cornerstone of Diamond's success.

Below is a chronological view of our perspectives. You may want to focus your search by industry or by browsing our topics section. If you'd prefer, you can keep up to date on our perspectives by subscribing to the Diamond Perspectives RSS feed.

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Managing Revenue and Risk post-CARD: Strategic Alternatives for Card Issuers (PDF 224 KB )
Author(s): Andrew Dye and Michael Heindl
Date Published: June 2009
The Fed’s UDAP regulations and the subsequent Credit Card Accountability, Responsibility, and Disclosure (CARD) Act will dramatically alter the business model and profitability for the U.S. credit card industry. Capturing value will require powerful new risk management and marketing capabilities, and superior customer analytics can uncover as much as 20% of new revenue from the existing customer base—without increasing churn.

The Compliance Conundrum: Guarding the Firm, Controlling Costs (PDF 452 KB )
Author(s): Rachel Parker and William Pappas
Date Published: May 2009
Just as companies are cutting back on their compliance budgets, regulators are ratcheting up their demands for greater scrutiny, and the struggle to explain compliance costs and measure their value continues. Companies can relieve those pressures by running Compliance like a business, with relevant metrics for measuring performance, and a common language to demonstrate value and resolve issues with the rest of the business.

Merchants Must Act Now To Meet VISA’s Prohibited Data Compliance Deadline (PDF 151 KB )
Author(s): Nalneesh Gaur, David Oliver, and Aditi Lyall
Date Published: May 2009
Merchants with over one million Visa transactions per year need to take action now to meet prohibited data compliance requirements put forward by Visa. Failure to do so could leave the merchant liable for significant penalties and fines. Laggards also risk falling behind the competition, as Visa’s compliance mandate will have a lasting impact on both the business and technology fronts.

Addressing the Scalability Challenge in Listed Derivatives: The Winner Takes it All (PDF 140 KB )
Author(s): Claudio Di Nella and Gianni Huaman
Date Published: May 2009
Addressing the Scalability Challenge in Listed Derivatives – How Futures Commission Merchants can efficiently scale their trade processing capabilities

The New Online: Modernise or Fall Behind (PDF 625 KB )
Author(s): Mehran Islam
Date Published: April 2009
The new online is more than another channel. Despite today’s consumer and technology sophistication, organisational investment rarely matches online’s economic potential. As a result, material value is being left on the table.

Find the Hidden Costs of Your Expense Cuts (PDF 274 KB )
Author(s): Paul Blase and Anand Rao
Date Published: April 2009
Simply budgeting expense reductions without setting up an organizational structure and a clear roadmap to improve performance can have unintended consequences. Our research shows that over 70% of executive teams in recent years haven’t effectively managed operating leverage to improve margins.

Paul Blase, Managing Partner, Business Design & Performance Improvement, on cost-cutting

Staying ‘Green’ While the Global Economy Sees Red (PDF 560 KB )
Author(s): Darin Yug and Richard Findlay
Date Published: April 2009
The recession has many companies questioning how they can justify pursuing green projects, but we believe a green agenda is now critical to long-term cost reduction and recovery portfolios. Companies that align their green goals with business objectives and make targeted investments in green initiatives can lower their overall expenses, keep structures flexible, and edge out competitors during and after the recession.

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