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topics: customer relationship management
Contacts
Overview
Customer Relationship Management (CRM) is a functionally integrated customer-centric way of doing business manifested through a set of operational capabilities enabling a company to maximize the value of its customer base while simultaneously providing optimal utility for the customer. With the aid of a CRM diagnostic tool, best practice case studies and thought leadership in the CRM field, Diamond has helped numerous organizations inventory their current capabilities and develop and evolve customer-centric strategies.
Perspectives
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The Future Is Partly Cloudy
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Leverage ‘More with Less’ in Pharmaceutical and Biotech Sales & Marketing
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Merchants Must Act Now To Meet VISA’s Prohibited Data Compliance Deadline
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Capturing the Expected Value
of Insurance M&A Transactions
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Avoid M&A Value Evaporation: How to
Keep Customers and Create Shareholder Value
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Group Insurance: Making
Customization Profitable
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Raising the Game on Service
Without Breaking the Bank
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Customer-Oriented
Expense Management
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Becoming a Customer-Focused
Business—One Policy at a Time
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The ‘Bread and Butter’ of Your Business: Getting the most out of your Sales &
Marketing Agency relationship
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The Need for Speed: Don’t Let Standards Slow You Down
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Clean Up in Aisle 7: How CPG companies can turn transactional retail data into business intelligence
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Rapid Market Segmentation: Collaborate and Conquer
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Closing the Customer
Loyalty Loop
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A Root Cause Analysis Strategy for
Improving Customer Satisfaction