Contacts

Overview

Diamond surveyed senior executives with first-hand experience in making IT outsourcing decisions. We also went to the service providers, large global outsourcers and specialist firms alike, to hear their side of the story. Ultimately, this research is intended to help organizations understand the dynamics of the burgeoning outsourcing market and empower them in making their own outsourcing decisions.

Tom Weakland on North American firms outsourcing HR functions to offshore providers in Human Resources Executive Online

Listen to Tom discuss U.S. demand for services from India’s outsourcers on the BBC News (mp3 file).

Perspectives

• Diamond Digital IQ 2009
  
  
• Outsourcing BPO 2007
  
  
• Business Process Outsourcing for Property and Casualty Insurance: An Opportunity for US Insurers
  
  
• 2006 Global IT Outsourcing Study
  
  
• 2005 Global IT Outsourcing Study
  
  
• 2004 Global IT Outsourcing Study
  
  
• The Global Service Network: Introduction The next phase of competition for industrial companies
  
  
• Global IT Outsourcing Study
  
  

Case Studies

• Leading Investment Bank – Investment Management IT resource strategy
  
  
• Outsourcing study
  
  
• Regional Multi-Line Insurer – Sourcing Partner Selection and Management
  
  
• Outsourcing Advisory and Transition Management - Strategic sourcing increases service levels while decreasing costs