Contacts

John
Sviokla
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Overview

Contrary to a widely held belief, business innovation doesn’t start with a brilliant idea, a new gadget, or even a core competence. Moreover, business innovation as opposed to invention is not necessarily about creating the Next Big Thing. Rather, business innovation is all about growth; meaning it can be breakthrough or incremental, as long as it significantly adds to the bottom line. Where innovation really starts is with a single story, or mission, that captures the imagination of an entire organization. The creation of that compelling narrative is the job of senior management.

Perspectives

• Diamond’s Third Annual Digital IQ Study
  
  
• Profitable Customer Service: Improving Service Quality to Grow and Protect Deposits
  
  
• The Future Is Partly Cloudy
  
  
• Working Capital Improvement in CPG: Finding the ‘Right’ Costs to Cut
  
  
• The New Online: Modernise or Fall Behind
  
  
• Diamond Digital IQ 2009
  
  
• The ‘Bread and Butter’ of Your Business: Getting the most out of your Sales & Marketing Agency relationship
  
  
• The Case for a ‘Green’ Supply Chain: Turning Mandate into Opportunity
  
  
• Clean Up in Aisle 7: How CPG companies can turn transactional retail data into business intelligence
  
  
• Mergers and Acquisitions in the Age of Business Platforms
  
  
• How Should CTOs Lead Technology Innovation?
  
  
• Reinventing Innovation: Creating a Discovery Organization, Not a Department
  
  

Case Studies

• Information for Strategic Advantage Drives Innovation at a CPG Giant