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topics: multichannel integration
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Overview
Multichannel integration strives to create greater sharing and reduced redundancy of the data, processes and business rules to allow customers to purchase goods and services through a variety of channels (online, agent, branch, catalog, in store, etc.). Diamond offers a multichannel integration framework to evaluate and coordinate business strategy, operations, technology and governance to gradually integrate business processes and channel systems.
In June and July 2008, Diamond conducted a series of interviews with subject-matter and industry experts regarding the future of healthcare informatics. The exchanges took place as we completed our whitepaper, “Trusted Transparency in Healthcare Informatics.”
Among the conversations, we spoke with former House Speaker Newt Gingrich, founder of the Center for Health Transformation, and Microsoft’s Peter Neupert, Corporate Vice President, Health Solutions Group.
Click here to read the Newt Gingrich interview transcript from June 2008.
Click here to read the Peter Neupert interview transcript from July 2008.